Join Date: Aug 2014
Location: NYC/Long Island
Mentioned: 1 Post(s)
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Bad cars, poor reviews, silly problems scaring away buyers
For a company that only sold a few thousand Ghiblis, there seems to be an inordinate amount of total lemon cars and many with multiple annoyances. I for one, as well as a good friend, were serious buyers, but based on the experiences on this forum, are holding off buying. It is likely we will go in another direction. I have read several other posters here feeling the same way. I am really stunned by how badly Maserati has handled the real problem cars, and they seem to either have no clue how to handle high end luxury customer service, or they really don't care.
If it's the latter, I can only guess they believe that they only need to sell a small number of cars anyway and they will sell them just by virtue of good looks and exclusivity. However, likely due to the almost universally poor/mediocre car reviews and the numerous problems listed here, Maserati wound up sitting on a boatload of 2014's that had to be manufacturer-discounted to ridiculous levels to finally move them out. Unless Maserati has huge manufacturer-level margins way beyond other manufacturers, they can't be happy with these results. If they actually DO have such huge margins, maybe they should consider putting it into quality upfront instead of discounts on the back end. By comparison, there is very little discounting of Porsches, and their reviews are stellar.
Hey Maserati, what do you really want to be?