We bought our Ghibli last weekend.
The entire purchasing process was great - we didn't get passed from sales to finance as is often done...the entire process was handled by the two salespeople who we worked with when we first walked in the door. It was no pressure the whole time, and they gave us pros and cons on everything we considered which greatly helped in building our trust and putting us at ease.
Our car was sitting on the showroom floor so we nervously watched as they maneuvered it out the front door. We walked around back to where it sat and they synched up my wifes phone and turned us loose. They were polite, very helpful, and answered all our questions.
In fact, they continue to do so. We have been contacting them with questions since then and they have been very responsive. It is clear the two people we bought from plan to continue supporting us - and that is the BIG difference between this purchase and our prior purchases at other dealers.
If you're expecting all the employees to gather and clap (as I hear used to happen at Saturn dealerships) or party favors or something, that didn't happen to us. But we are pretty low key people so that's not what we wanted anyway.
The entire purchasing process was great - we didn't get passed from sales to finance as is often done...the entire process was handled by the two salespeople who we worked with when we first walked in the door. It was no pressure the whole time, and they gave us pros and cons on everything we considered which greatly helped in building our trust and putting us at ease.
Our car was sitting on the showroom floor so we nervously watched as they maneuvered it out the front door. We walked around back to where it sat and they synched up my wifes phone and turned us loose. They were polite, very helpful, and answered all our questions.
In fact, they continue to do so. We have been contacting them with questions since then and they have been very responsive. It is clear the two people we bought from plan to continue supporting us - and that is the BIG difference between this purchase and our prior purchases at other dealers.
If you're expecting all the employees to gather and clap (as I hear used to happen at Saturn dealerships) or party favors or something, that didn't happen to us. But we are pretty low key people so that's not what we wanted anyway.