I had some experience with 3 dealers in the Chicago area. The one in the city is so bad, Both their sales and service rep seem to have an attitude. I didn't even bother to shop there or take the car in for service.I can share my experience with my qp I have serviced it at both continental autosports, a Ferrari and mas dealership and Maserati of Naperville. Both have their pluses and minuses.
continental are very experienced with the cars but they tend to be more expensive. I have had a few check engine lights that kept coming back and they wanted $300 to just diagnose and scan the car. Mas of Naperville just charged one hour labor for the scan and diagnosis. Continental also seems to be more geared for owners with multiple cars, loaners are not as available and their hours are just like the bank, 8-5 m-f and don't call during lunch. Their parts and service team are out.
on the other hand it seems Maserati of Naperville is more motivated to help has more loaners and is less expensive but their tech just went through factory certification. Io erall itis nice to have options.
I alos should mention my independent guy Drew's garage, great for rutine maintenance and much more cost effective than either dealer...
Yes I feel there needs to be a bit of a culture shift at the exotic dealers if Maserati wants to be more mainstream. there is a bit of a high class attitude. I have not had any issues with continental beyond their cost and hours but I think they still think all owners have multiple cars and they lack the sense of urgency you may find at the new mas dealers.
There is certainly a learning curve for the new service departments.
My thoughts on this are as follows. use my independent for easy stuff, mas of Naperville for moderate things that my independent can't do, mainly due to lack of sd3 system, and continental for complex items or if they are same price as the other dealer.