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Discussion Starter #1
Has anyone taken the opportunity to write an email to Maserati after receiving their congratulations/welcome letter?

I just received my letter in the mail yesterday and have been putting a lot of thought into writing them about the horrible wastegate noise, piss poor premium audio, and a few other annoying issues...

I do love the car, as I said... Just a few annoying issues I think we are all dealing with!

Thoughts?
 

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I never got a congratulation letter yet. I've only had for less than a month.
Coincidentally no warranty card or any acknowledgement of any kind except Ally financial for the first months payment.
 
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I got my letter also and I'm thinking what to write. I already got a response from North American VP of customer service offering to speak with me on the phone. One idea is to have someone officially from Maser USA to join the Forum to answer our questions or at least give us an honest update. The SLK55 forum has a zone guy that does the best he can, but car is in 3rd year so most common issues are already answered.
 

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I think it is a great idea as long as improvements are presented in the correct light......e.g., the car is great but here are some things we hope Maserati will address in future models........having a Maserati rep as a member would be great too............I would be surprised if they are not already reading our posts.......
 

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I think it is a great idea as long as improvements are presented in the correct light......e.g., the car is great but here are some things we hope Maserati will address in future models........having a Maserati rep as a member would be great too............I would be surprised if they are not already reading our posts.......
I am sure they are reading this. Most corporations avoid replying in forum like this because they need to have multiple people review and manage their public messages. In my business, I lurk in forums where people discuss the products I am responsible for and really wish I could jump in and say something but am not allowed to. Probably the same for Maserati.
 

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Discussion Starter #9
Do you guys think one group letter signed by all of us will be more effective than all of us sending well written letters individually?

Of course it needs to be written tastefully, however I feel as if some of the issues need to be addressed ASAP, for our model year... Not just future production. Just my opinion...
 

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Even though I have not ordered my ghibli yet I did reach out to Maserati la week oro so ago and received an email and follow-up call yesterday from:

Sharon Beckford [email protected]
Consumer Affairs Specialist

Maserati North America, Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632

tel. 201-510-2369

I had already suggested that 'she' follow our forum and conveyed to her several of the issues raised in the forum that were causing to me to hesitate in pulling the ghibli trigger, so to speak
 

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Sharon is wonderful. I worked with her early on when I first experienced my side vents falling off the car. I then just lightly hit my car into a pole last week and took it to Maserati Collision Center who claimed 10k in damage when I'm presently getting it fixed for 2300.

I'd be in for signing something electronically if someone wants to get serious about doing it. The noise is a bit aggravating and the premium audio, where I first thought it was ok, I'm finding to be rather pitiful after I sit in friends' cars who have premium audio systems and comparing the two. I paid almost 6k for the B&W system and in my view that kind of money demands a vastly superior product.
 

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Sharon said that Maserati is aware of the content of the forum but it seemed to me they would rather deal with issues on a case by case/owber by owner basis - cynics might say divide and conquer others 'individualized' care and attention . I still think a collective missive - pertaining to the 'real' blemishes you all have experienced would be the way to go - certainly for the audio system (overall quality - even B & W + HD radio) and fit and finish issues
 
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I think the forum members can make a pretty constructive proposition for Maserati NA to address the concerns of the current owners. There is no more powerful tool to increase sales than happy / proud current owners who will have a much larger impact than their paid advertising.

If I looked at this forum and saw nothing but gripes / problems with the Ghilbli ... I wouldn't have pulled the trigger.

You can position this as a win - win for us Ghibli owners and Maserati.

As for monitoring this forum ... absolutely. I made a constructive "opportunity" comment about a Maserati dealership and within two days received a call ... they were lucky enough to piece the information together based on my forum username listed location and finding my original email contact request for information.
 
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I agree with Beer Guy on the benefit of happy owners versus the effectiveness of advertising....................I get the impression that Maserati wants to provide very high quality service and that may be the approach to wanting to talk/correspond with individual owners..............we are collectively on this forum which Maserati should be monitoring and now has a life of its own and is growing............but it never hurts to correspond directly to Maserati with a collective of current owners behind it..........
 

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Sharon is the one who e-mailed me to set up phone call. Group letter sound great but not to the exclusion of individual comments. When I contacted Maser the first thing I did was to emphisize how much I liked the car but realized as an early adopter we would be finding the areas for improvment.
 

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I will be taking car in to have the rattle / vibration addressed. Music on volume 10 or higher the passenger door panel rattles so badly I have to turn radio off. It's very annoying and quite pathetic IMO.
 

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I will be taking car in to have the rattle / vibration addressed. Music on volume 10 or higher the passenger door panel rattles so badly I have to turn radio off. It's very annoying and quite pathetic IMO.
Was the rattle always present or did it start after you started driving the car or playing the stereo for awhile? Might be the speakers are not fully tightened down ... I had that happen once. Dealer replaced speakers under warranty and solved the problem, (although suspect they only needed to tighten the loose speaker down).

I've been fortunate and so far no rattles even when I pushed the sound, (premium system). Although my bass equalizer setting is at 65% of scale.
 

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mrpa1999 - looks like your not the only one with this passenger speaker problem.
Saw another recent post on Maserati life - Ghibli.
Is anyone else having problems with the speakers in the premium sound system? The one in the passenger side front door rattles even when the volume is as low as 15. It is more pronounced with deep bass sounds obviously but this is pretty annoying after having the car for just over 2 weeks.
 

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mrpa1999 - looks like your not the only one with this passenger speaker problem.
Saw another recent post on Maserati life - Ghibli.
Is anyone else having problems with the speakers in the premium sound system? The one in the passenger side front door rattles even when the volume is as low as 15. It is more pronounced with deep bass sounds obviously but this is pretty annoying after having the car for just over 2 weeks.
There are numerous rattle sounds present in the "premium sound" system. The most obvious one comes from the rear of the car near the subwoofer. I think that it is actually the rear deck or the grill cover for the speaker that is the source of the rattle which will make it harder to address. The rattle is present when bass is present and I do not mean neighborhood shaking levels of bass -really just a normal balance of low frequency sounds will cause the issues.
 
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