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I'm having the same issue on my 2015 Ghibli s Q4 with 6000 miles that the defrost stays on but once I reset the (wrench) on the dash the vents will all work but after a while they go back to the defrost is it a software update issue? Can someone please help thanks
 

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In cold climate the warm air will start from defroster vents, than switch to main air vents.
There was a software updated issued in 2015 for the vents defaulting to the defroster ... there are numerous threads/comments on this forum. There is also the chance a cable will block the diverter ... but doesn't sound like your case.
 
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