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Discussion Starter #1 (Edited)
I just bought a 2018 Ghibili S Q4 just a few months ago, it only has 17,000 miles on it. 馃槩馃槩馃槳

I dropped the car off for warranty work at a Maserati dealership in South FL. I got a call yesterday from the GM that one of their mechanics accidently hit my car that was parked in the service lane with another dealership vehicle (a jeep they were getting ready to sell). At first I thought it was just a small scrape but it's actually pretty significant and also has slight frame damage on the front left and right walls. From the car being parked they said it took more of the hit which caused the slight frame damage.

Luckily they didn't try to shift any blame, apologized a million times, and are going to fix it and replace everything including an all new bumper, hood, etc. and aren't cutting corners. And they gave me a loaner for the meantime.

But the problem i have now is it was an almost new car with no accident and now 1) it has an accident lowering the value of the car 2) it will likely show up on Carfax (they're not sure if it will) and even if it doesn't I wouldn't want to lie if I ever sell it and usually a mechanic can tell of prior damage especially frame damage even if fixed 3) Any frame damage I assume also makes the car less safe since they have to bend back those portions of the frame and it usually is not as safe in any future accidents, and 4) they said it will take some time to get all the parts, they estimate about a month which is a pretty long time.

I wanted to get everyone's thoughts on what I should ask for to make myself whole in this situation? Any recommendations? They already agreed to fix it, I don't have to make a claim with my insurance so my insurance won't know and won't go up, they gave me a loaner and the dealership is maserati so everything will be certified and have a lifetime warranty.

The GM said he is talking to the regional manager on what they can offer me and they will call me in a few days. I'm thinking about asking for 1) Some sort of service credit ($1,000?) to use in the future, should I ask for more? 2) My insurance said I could ask the other insurance to file a "depreciation in value claim" which essentially their insurance would pay me the difference from what the car was worth to what it is worth now with an accident on its record. Or if the dealership prefers to handle it without submitting it to their insurance then I would ask the dealership to cover the depreciation difference. Does anyone know what I should expect the depreciation to be? I paid (financed) about $55k for it a few months ago and the current KBB value is around $50k before the accident. Not sure if KBB can account for an accident. 3) I'm thinking I should ask for some sort of document explaining the entire quote of what needed fixed and some sort of document explaining the accident and that my warranty is still intact? Since the car is still in warranty and in case I ever move and another dealership denies any warranty work because of the prior accident. 4) Anything else I should ask for having a new car with frame damage? I know it's a weird and unfortunate situation and technically it's the same thing as if someone rear-ended me on the road but I feel like they are even more at fault since it was the dealership, the car was in their care, and it was clearly one of their employees.

The positive note is hopefully it doesn't show up on Carfax, I get a completely new bumper and hood (prior bumper had a few knicks). And the service manager said he'll put in brighter headlight bulbs and an aftermarket air filter if I bring them to him.

Thanks for your thoughts!

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man that's brutal, sorry that happened to you. Swing for the fences. Ask for free service for the next 3 years. And maybe they'll hook you up with at least 1-2 annual service jobs. I don't think that's unreasonable. At least that way you're somewhat splitting the difference in what you lost value wise, at least that's how I'd argue it. GOOD LUCK!
 

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WOW, sorry you are dealing with this! I actually have lurked here for a whole but signed up to share my experience similar to this... 6-7 years ago I had a Cadillac CTS that was in for service at my local Cadillac dealer. DOCUMENT everything!!! Like the saying goes "it's only a problem, when it is a problem!"
I got the same type of call, that a service valet backed into the car, and they were very sorry but were going to fix it ASAP! They were very nice, ultra apologetic, gave me a loaner of we will figure out a way to compensate you blah blah blah... Well when I picked up the car, I was less than happy! Overspray all over, you could see where the damage had occurred , panel had a wave in it, hard to explain in writing but it was not right...He hit the rear wheel fender area, the rim was all scratched and still was scratched too. Of course the GM and service manager were nowhere to be found! Another Employee, took a few photos, agreed it wasn't right said take the car and he would make sure they figure something out, maybe I could take into my own shop etc... (Huge mistake) Next day the GM called again was apologetic, oh the Valet was paying for it so we cut him some slack and used another shop that who we normally use!!! Say this was a Tuesday or so, bring it back Friday and we will get you squared away! By Thursday the paint was literally puckering and peeling, called sent photos etc. When I arrived at the dealership on Friday, the tune had changed drastically. Oh yeah no, you got into another accident! You must of did this! That wheel was damaged before our guy did it... It got real nasty, luckily for me I had documented it with my insurance company. The threat of contacting them and the local police department for an accident report got things moving along. Car was fixed 100%, Rim replaced, (I think they took it off another CTS on the lot) and we parted ways... They refused to anything after as they claimed they went above and beyond! The car was lease that I ended up actually having equity in and traded it into Mercedes without issue...
Hopefully this isn't the case for you, just document it all and keep in the back of your head they are nice now!
 

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Discussion Starter #4 (Edited)
Thanks guys, completely agree.

I went yesterday and looked at it, their body shop is of course certified to work on maseratis so I feel okay with them fixing it. And the manager walked me through everything they're fixing. So the job they're doing seems like it will be legit, I'll cross my fingers but good to note if it's not to my liking I won't accept the car.

I ended up not making a police report. The officer explained since the dealership is fixing the car it may not get on Carfax. But with any police report it would 100% be put on Carfax. So I assume easier to explain what hapoened with it not on Carfax whenever I sell it.

I agree I think 3 years of free service is fair and better than asking for a fixed service credit account, but sounds like approx $1,500-$2,000 with annual services.

I looked it up and will get a private appraiser involved to conduct the appraisal on the "deminished value" and "loss of use" claim. Because I assume their insurance might try to lowball me, and honestly I'm not sure what the lowered value would be so good to get a private appraisal for peace of mind and make sure I get the correct amount for the difference. From what I've looked up it could be an $5-8k check for the lower value. So honestly a sucky situation but if I can get 2-3 years free service plus an $5-8k check then I'd actually be pretty happy. We'll see how much the appraisers say I should be able to ask for. I planned on keeping the car for a few years anyway and Maseratis depreciate a lot no matter what. Hopefully it all goes smoothly, their dealership won the best Maserati dealership in the US award twice so we'll see.

I'll let everyone know how it goes for future reference! The biggest thing I learned so far as I never knew there was such a thing as 'demished value' claims! I could've used that on a few not at fault accidents in the past. It's crazy that insurance companies will only just fix the car if you don't ask, wow.

I'll let everyone know what the 'quote' with the estimated cost is for this fix. I'm curious to know what it would've cost because I know Maserati parts are expensive.

Thanks.

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Jesus Christ!! I am so sorry, this absolutely sucks. I am going to give you my opinion and it is probably not going to make you feel better when you are probably looking for consolation. That is a lot of damage. So much so, if they or you were to go through insurance it would be totaled. The car will never be the same. Body work is body work. It is detectable, Carfax or no Carfax, but if it hit's your Carfax, you are screwed. Mechanically and cosmetically, the chances of issues are high. You paid $55,000 for this car and it has $30,000 worth of damage (a total loss by most insurance companies models).

This is what I would do. Assuming you bought the car from this dealer (hopefully). I would demand a $55,000 trade in value towards another car on their lot or have them find you the car you want. Let them put in a claim with their insurance and deal with it and the loss. Not you. They have insurance, they can be reimbursed to fix and then they can wholesale it off. They will wholesale because it is not even close to Maserati certified anymore and they don't sell cars with major repairs off there own lot. They will most likely have their insurance fix it and wholesale it for $25,000. But they probably have errors and omissions insurance which will close the gap of giving you $55,000 towards a new used car.The dealer has less financial risk and more resources than you at this point and you should not accept this vehicle back.

Unfortunate yes, acceptable, no. Propose this and then if they give you ****, get a lawyer. You have a ton of leverage here and you sound like you are rationalizing because you are a nice guy and the dealer is empathetic. Of course they are! They know how much financial risk they have and are trying to get out of it as cheap as possible. Make no mistake, they are filing a claim, they aren't eating $30,000.
 
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for reference, dealership insurance deductibles are not at all cheap. not anywhere near the 250/500/1000 of consumer insurance.
 

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Hi Dreamer, sorry to see your problems.
When it's all sorted, please have a look at you tracking, your car uses far too much tyre on the inside, too much negative tracking.
 

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Discussion Starter #8
Hi Dreamer, sorry to see your problems.
When it's all sorted, please have a look at you tracking, your car uses far too much tyre on the inside, too much negative tracking.
Yeah i just bought the car and it needed new tires and an alignment. Not sure who the prior owner was or why they let the tires get like that.

But guys -- GOOD NEWS! The regional VP for the Florida region called me today and was really nice and said it'll cost $25k to fix the car but he rather just give me a different car and he would feel bad if he gave me back the car even if fixed. Also good for reference that the damage in the picture would cost $25k to fix! Crazy.

So I meet with them Mon and he said he'll help me find another car. I guess they're going to buy my car and then replace it with a similar car and put the loan through their finance company. He said he'll see if he can get me a better APR than 5% as well.

So not sure how it'll all work out with switching out the car but we'll see. I'm still nervous about if I'll have to pay double taxes again or if it's a newer model if I'll end up with a larger loan than before, and since I just took out the car loan and closed some credit cards my credit score took a hit so hopefully I don't have to reapply for a loan, but it seems like they'll figure it out.

I'll update everyone next week. Crazy but at least it makes me feel really good about trusting Maserati customer service.
 

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Yeah i just bought the car and it needed new tires and an alignment. Not sure who the prior owner was or why they let the tires get like that.

But guys -- GOOD NEWS! The regional VP for the Florida region called me today and was really nice and said it'll cost $25k to fix the car but he rather just give me a different car and he would feel bad if he gave me back the car even if fixed. Also good for reference that the damage in the picture would cost $25k to fix! Crazy.

So I meet with them Mon and he said he'll help me find another car. I guess they're going to buy my car and then replace it with a similar car and put the loan through their finance company. He said he'll see if he can get me a better APR than 5% as well.

So not sure how it'll all work out with switching out the car but we'll see. I'm still nervous about if I'll have to pay double taxes again or if it's a newer model if I'll end up with a larger loan than before, and since I just took out the car loan and closed some credit cards my credit score took a hit so hopefully I don't have to reapply for a loan, but it seems like they'll figure it out.

I'll update everyone next week. Crazy but at least it makes me feel really good about trusting Maserati customer service.
Glad Maserati is working with you and hopefully for all this stress you get a little upgrade or other benefits for similar payments. The tax should cancel off the buyback/trade and only pay on the difference of higher cost. You should be able to pick a car within your budget. Hopefully lower APR and "dealer cost +" on your selected car will be in your favor to get a deal.
My Maserati dealer is always there for me ... if I have questions they respond in hours ... even if it is for something general that I can't answer on the forum.

Keep us posted
 

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Yeah i just bought the car and it needed new tires and an alignment. Not sure who the prior owner was or why they let the tires get like that.

But guys -- GOOD NEWS! The regional VP for the Florida region called me today and was really nice and said it'll cost $25k to fix the car but he rather just give me a different car and he would feel bad if he gave me back the car even if fixed. Also good for reference that the damage in the picture would cost $25k to fix! Crazy.

So I meet with them Mon and he said he'll help me find another car. I guess they're going to buy my car and then replace it with a similar car and put the loan through their finance company. He said he'll see if he can get me a better APR than 5% as well.

So not sure how it'll all work out with switching out the car but we'll see. I'm still nervous about if I'll have to pay double taxes again or if it's a newer model if I'll end up with a larger loan than before, and since I just took out the car loan and closed some credit cards my credit score took a hit so hopefully I don't have to reapply for a loan, but it seems like they'll figure it out.

I'll update everyone next week. Crazy but at least it makes me feel really good about trusting Maserati customer service.
Good news and in line with what I suggested without having to ask. I was also pretty close with the damage estimate. Make no mistake, they don鈥檛 want to fix it for $25,000, it doesn鈥檛 make financial sense for them, it鈥檚 totaled and their insurance is telling them this.

Make sure they write up the new car as your old car being a $50,000 trade in, then you only pay sales tax on the difference if any. Don鈥檛 be shy on the new car. You seem like a nice guy. Don鈥檛 be so nice, you are being inconvenienced. You should have zero out of pocket. They put you in this situation. They should pay any sales tax overage. Shoot high for a Gran Sport.
 

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Discussion Starter #11 (Edited)
Good news and in line with what I suggested without having to ask. I was also pretty close with the damage estimate. Make no mistake, they don鈥檛 want to fix it for $25,000, it doesn鈥檛 make financial sense for them, it鈥檚 totaled and their insurance is telling them this.

Make sure they write up the new car as your old car being a $50,000 trade in, then you only pay sales tax on the difference if any. Don鈥檛 be shy on the new car. You seem like a nice guy. Don鈥檛 be so nice, you are being inconvenienced. You should have zero out of pocket. They put you in this situation. They should pay any sales tax overage. Shoot high for a Gran Sport.
Thanks man, I'll try to walk the fine line. I always believe being respectful and not being too pushy or mean will hopefully work in my favor and the regional VP will respect that and exchange my car and not make me pay anything extra than my current loan in exchange, if things turn South my mood will deff change. Hopefully how it will work is I still owe $35k on the car loan, so if they can give me a trade-in credit of $50k and pay off my car loan it could actually help me get a slightly more expensive car and still have the same or even lower loan amount ($35k). The car in the picture is priced at $65k but with a $50k trade in credit I would actually have a lower car loan ($15k??). I'm okay with the same car loan amount if needed, as long as I don't end up paying more for something that was outside of my control.

I think it'll be hard for them to match my exact car so they may be forced to give me a slightly better/newer car (I had a 2018 Ghibili S Q4 valued at $50k), most of the maseratis at Maserati dealerships are 2019/2020 and more expensive. So I plan on telling them that it shouldn't be my fault if the new exchanged car is a year newer and more expensive since that is internal cost for Maserati. And I'll push that I want an S Q4 upgraded model or if it's not an S Q4 that it at least has to have some sort of upgraded package such as a Gransport + Nuerrismo package (blacked out) which is about the same addon cost as an S Q4 ($8k).

I checked maserati dealerships nationwide and so far this is the closest car I can find!! A 2019 Maserati Gransport in VA for $65k, barely any miles and used as the dealership courtesy car. It's not an SQ4 but at least it's a year newer, a Gransport, AND blacked out with black rims and blacked out chrome. (Which saves me from having to do it). If I could get this car I would be happy, but I bet it'll be sold by next week. 馃槳

I'll reach out next week before I make a decision to get everyone's thoughts.

Fingers crossed!

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Thanks man, I'll try to walk the fine line. I always believe being respectful and not being too pushy or mean will hopefully work in my favor and the regional VP will respect that and exchange my car and not make me pay anything extra than my current loan in exchange, if things turn South my mood will deff change. Hopefully how it will work is I still owe $35k on the car loan, so if they can give me a trade-in credit of $50k and pay off my car loan it could actually help me get a slightly more expensive car and still have the same or even lower loan amount ($35k). The car in the picture is priced at $65k but with a $50k trade in credit I would actually have a lower car loan ($15k??). I'm okay with the same car loan amount if needed, as long as I don't end up paying more for something that was outside of my control.

I think it'll be hard for them to match my exact car so they may be forced to give me a slightly better/newer car (I had a 2018 Ghibili S Q4 valued at $50k), most of the maseratis at Maserati dealerships are 2019/2020 and more expensive. So I plan on telling them that it shouldn't be my fault if the new exchanged car is a year newer and more expensive since that is internal cost for Maserati. And I'll push that I want an S Q4 upgraded model or if it's not an S Q4 that it at least has to have some sort of upgraded package such as a Gransport + Nuerrismo package (blacked out) which is about the same addon cost as an S Q4 ($8k).

I checked maserati dealerships nationwide and so far this is the closest car I can find!! A 2019 Maserati Gransport in VA for $65k, barely any miles and used as the dealership courtesy car. It's not an SQ4 but at least it's a year newer, a Gransport, AND blacked out with black rims and blacked out chrome. (Which saves me from having to do it). If I could get this car I would be happy, but I bet it'll be sold by next week. 馃槳

I'll reach out next week before I make a decision to get everyone's thoughts.

Fingers crossed!

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You are a better man than me! I am a hot headed Italian now driving an Italian car, lol.

Keep up posted!
 

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Sorry to hear that . My maserati was hit about one month ago. So i know the feeling.
Make sure to ask the GM to speak with their insurance and request Inhered Diminished Value. I just got a check from the insurance of the person that hit me. And is a lot. Since the sell value of your car has gone down at least 9k. You should get some.

Just to let you know, the claim took about 3 weeks. And they ask for everything. Proof of ownership, window sticker, service records, carfax or autocheck record that the car had no accidents pre loss.
Hopefully this helps. My two cents, trade in after you get the money and get another Mas.
Maserati for life!
 

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Yours is a heartbreaking story and it seems they are treating you right. You should demand they cover any additional costs so you are not out of pocket for anything. My next door neighbor hit a deer in her BMW M3 and it took almost 5 months to get it back, because parts were tough to get. Remember there was serious covid-19 in Italy.

I have been monitoring Ghibli availability and pricing since I bought mine in March. There are a lot on the market all the time. Stick to your guns for an SQ4 to get the 424 hp. I would push them for a low mileage S GranLusso or GranSport in the color of your choice. They can wheel and deal with other Maserati dealers across the country to ship in your car.

Good luck.

PS-My big take is you paid $55k a few months ago for a 2018 SQ4. In March I paid $56,200 for the 2018 in signature with less than 100 miles on the odo. You made me feel better about what I paid.
 

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I just bought a 2018 Ghibili S Q4 just a few months ago, it only has 17,000 miles on it. 馃槩馃槩馃槳

I dropped the car off for warranty work at a Maserati dealership in South FL. I got a call yesterday from the GM that one of their mechanics accidently hit my car that was parked in the service lane with another dealership vehicle (a jeep they were getting ready to sell). At first I thought it was just a small scrape but it's actually pretty significant and also has slight frame damage on the front left and right walls. From the car being parked they said it took more of the hit which caused the slight frame damage.

Luckily they didn't try to shift any blame, apologized a million times, and are going to fix it and replace everything including an all new bumper, hood, etc. and aren't cutting corners. And they gave me a loaner for the meantime.

But the problem i have now is it was an almost new car with no accident and now 1) it has an accident lowering the value of the car 2) it will likely show up on Carfax (they're not sure if it will) and even if it doesn't I wouldn't want to lie if I ever sell it and usually a mechanic can tell of prior damage especially frame damage even if fixed 3) Any frame damage I assume also makes the car less safe since they have to bend back those portions of the frame and it usually is not as safe in any future accidents, and 4) they said it will take some time to get all the parts, they estimate about a month which is a pretty long time.

I wanted to get everyone's thoughts on what I should ask for to make myself whole in this situation? Any recommendations? They already agreed to fix it, I don't have to make a claim with my insurance so my insurance won't know and won't go up, they gave me a loaner and the dealership is maserati so everything will be certified and have a lifetime warranty.

The GM said he is talking to the regional manager on what they can offer me and they will call me in a few days. I'm thinking about asking for 1) Some sort of service credit ($1,000?) to use in the future, should I ask for more? 2) My insurance said I could ask the other insurance to file a "depreciation in value claim" which essentially their insurance would pay me the difference from what the car was worth to what it is worth now with an accident on its record. Or if the dealership prefers to handle it without submitting it to their insurance then I would ask the dealership to cover the depreciation difference. Does anyone know what I should expect the depreciation to be? I paid (financed) about $55k for it a few months ago and the current KBB value is around $50k before the accident. Not sure if KBB can account for an accident. 3) I'm thinking I should ask for some sort of document explaining the entire quote of what needed fixed and some sort of document explaining the accident and that my warranty is still intact? Since the car is still in warranty and in case I ever move and another dealership denies any warranty work because of the prior accident. 4) Anything else I should ask for having a new car with frame damage? I know it's a weird and unfortunate situation and technically it's the same thing as if someone rear-ended me on the road but I feel like they are even more at fault since it was the dealership, the car was in their care, and it was clearly one of their employees.

The positive note is hopefully it doesn't show up on Carfax, I get a completely new bumper and hood (prior bumper had a few knicks). And the service manager said he'll put in brighter headlight bulbs and an aftermarket air filter if I bring them to him.

Thanks for your thoughts!

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Lawyer up buddy it will show up on Carfax let them keep the car. And that devalued the car immensely.
 

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I鈥檓 happy to see that this story is moving in the right direction and in your favor. I guess not all 鈥渘ice guys finish last.鈥 Is this The Collection or Rick Case? Just curious to know which Maserati dealership you鈥檙e working with. I鈥檝e been watching your updates, and I鈥檓 hoping you get the blacked out car you want, or one like it. Plus a free 3-year service agreement and preventive maintenance. It鈥檚 the least they could do to make up for your loss and inconvenience, and to make sure you do not have to pay 1 cent out of pocket for anything. Good Luck and I鈥檓 looking forward to seeing how this works out for you. It鈥檚 looking good for you so far! 馃憤
 
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